HOW DO I BUY A REALISTIC SEX DOLL? 

1. Browse our website and search the keywords of the doll directly you want to order.
2. Search the doll according to our categories. Our dolls are classified according to different types, brands, materials, heights, prices and breast sizes.
3. Contact us for any questions, our excellent customer service team is always ready to answer yourquestions.

CAN I PICK UP MY DOLL AT YOUR WAREHOUSE?

Our warehouse only provide delivery and storage service. If you don't want the package been delivered to your house, we support that buyers pick up the package at FedEx (UPS) locations. you can leave the address of the nearest UPS/ FedEx station in your order. However, to product both buyer and seller, you may need to accept the following terms.

HOW CAN I BUY SUITABLE CLOTHES FOR MY DOLL?

1. Normally, you can find all the measurement information of the doll in the description page, you can buy suitable clothes for your adult love doll according to those information.
2. You can ask the service of the clothes store with the measurements of the doll. They will give you great suggestions of the clothes size.
3. Or you can contact our customer service directly, we will try our best to help you.

WHAT COMES WITH THE DOLL

1. Sex Doll * 1
2. Sexual Lingerie * 1
3. Heating Bar * 1
4. Vaginal Cleaner*1
5. Gloves * 1
6. Comb * 1
7. Instruction manual * 1

WHY IS THE MAKEUP ON THE DOLL DIFFERENT FROM THE PHOTOS?

Even if it's the same doll, the makeup you see in the photos may be different. You may also see subtle differences in the makeup in different photos due to visual errors caused by lighting and shooting angles. However, differences can also occur when we refine and fine-tune the doll's makeup from time to time. In addition, each doll's makeup is done by hand to make it truly unique. Differences may include, but are not limited to eyebrows, eye shadow, eyelashes, hair and lip gloss.

DOES THE MAKEUP COME OFF?

We use a special process to apply makeup that usually doesn't rub off. You can think of it as a coating that fades and gets thinner as you rub and play with your doll. To protect the makeup, wipe the head and do not wash or rinse it.

If you don't like her original makeup, you can remove it with makeup remover and replace it with your favorite style of makeup as needed. 

HOW LONG SHOULD I HEAT MY DOLL?

1. TPE head heating: Recommended heating time is within 40 minutes.
2. Silicone head oral heating: Recommended heating time is around 15 minutes.
3. Body heating: Recommended heating time is within 40 minutes.
4. Heating rod: Recommended heating time is within 10-15 minutes (In Summer), 15-20 minutes (in Winter).

Please note: The body heating function, oral heating function, and heating rod should only be used after reaching an appropriate temperature and then powered off. Do not use while heating, as this may pose a safety risk. Damage caused by not following the instructions for use or maintenance is not covered under warranty and returns or refunds will not be accepted.

HOW DO I CLEAN MY REALISTIC LOVE DOLL?

When cleaning your sex doll, it is recommended that you use plain water and a neutral antibacterial soap. Do not use chemicals or other cleaners made for other purposes.

First, wipe the doll with a - cloth dipped in warm water for - general cleaning.

After cleaning, the doll may become a little sticky, which you can counteract by applying baby powder or talcum powder on it after it is completely dry. This will also prevent the skin from eventually cracking. Please remember that DO NOT use a hair dryer to dry your sex doll!

More details about cleansing, please click here.

WILL PEOPLE FIND OUT THAT I BOUGHT AN ADULT SEX DOLL WHEN DELIVER?

We will firmly protect the privacy of buyers, all shipping is 100% discreet and private packaging, no one will find and produce embarrassment

WHY THE LOGISTICS IS NOT UPDATED FOR A FEW DAYS?

Please know that the logistics number will generally be updated 1-3 working days after delivery, when encountered weekend, may be updated delayed, please do not worry. Sometimes UPS or FedEx do not scan the label in time to update the logistics when they pick up the goods, usually we will take a picture of the package with the label as proof of shipment, if you need, please contact us!

WHAT MATERIAL ARE YOUR DOLLS MADE OF?

Our dolls are made of high quality thermoplastic elastomer (TPE). We also offer medical silicone models as a customization option. Please read the doll descriptions for more information on specific models or contact us directly.

Our materials do not contain any harmful, toxic or itchy materials or chemicals. tpe and silicone dolls are sterilized and made with ingredients similar to sex toys. If you have had a silicone allergy in the past, we do not recommend you use sex dolls.

All of our dolls are sculpted by experienced sculptors and are designed to provide realistic sexual pleasure. With the flexible articulated skeleton, you can use our dolls in any position. Their bodies simulate realistic vaginal, anal and oral openings (only available for TPE and some silicone models with mouths).

Our TPE and silicone dolls are waterproof and easy to clean. You can wipe them down before and after use.

WILL THE PURCHASE PROCESS BE A HASSLE?

1. It will be every easy and quick if you order the doll from our US/UK/EU/CA warehouse. After checkout, we will contact you via email to ensure that your order is accuratebefore shipping. You will receive the doll within 2-5 business days.
2. If you need to customize your dream doll, you can contact our customer service and tell us your requirements of customization. After checkout, we will contact you via email to ensure that your order is accurate and that your doll has been customized exactly as you requested. Please make sure that the email information you provide is correct and available.

We will use a secure payment system to confirm your payment. If everything is correct, you will receive an email confirming your order and we will begin manufacturing your doll.

Once manufacturing is complete, we will perform a quality check on your doll and confirm with you that the doll was manufactured to your specifications before sending the doll.

After sending you your doll, you will receive a confirmation email with shipping details and a tracking number.

You will receive the doll of your dreams and be ready to start playing together！

HOW LONG DOES IT TAKE TO CUSTOMIZE A SEX DOLL?

Usually if you only need some simple custom content, it will take about 3-7 days. If you need to customize the look of the doll according to the photo you provide, it will take about 15-18 days.

WHAT WILL APPEAR ON MY BILL AFTER I PLACE AN ORDER?

Many customers are concerned about whether the billing statement will reveal their privacy after placing an order, BestRealDoll protects the privacy of customers 100% with the principle of customer first. Below are the details that will be shown on your bill after placing your order for each payment method.

Payment via Credit/Debit card, the bill will only show the name of our website, not the product name;

Payment via PayPal, the bill will show neither the name of the website nor the name of the product;

Payment via Klarna, the bill will only show the name of our company, not the name of the product.

If you have any other questions, please feel free to contact us, we will response ASAP and try best to help you.