MAINTENANCE & REPAIR 

QUALITY CONTROL 

We have established a strict quality control system. Before shipping, we conduct a comprehensive inspection to check the quality of each doll, and ensure that its packaging has good privacy protection and logistics. This ensures that your doll is unlikely to have any damage or defects.

 

DAMAGES & WARRANTY 

Within 1 year of delivery of your product to your respective address, if the product is broken or damaged, you can contact us and we will send repair tools for free with instructions, so that you can repair it by yourself. Alternatively, you can send your doll directly to our warehouse where we can provide a free repair service for small problems – you will only be required to pay the delivery fees.

If your doll is damaged in transit, you must notify us within 3 days of receiving of receiving the product. For more information see our returns policy and shipping policy

We welcome any feedback that can help us work with our manufacturers to avoid these problems from happening again in the future.

 

WHAT IS NOT COVERED BY THE GUARANTEE? 

Skin tone differences: Under normal circumstances, the skin tone on the computer screen will look slightly different from the skin tone you receive.

Loose eyelashes: The doll’s face comes with protective goggles (sponge) to protect her eyes during shipping. If eyelashes do fall off over time, they can be re-attached.

Makeup differences: We have worked hard to recreate the makeup as used by the photographer in the photo. However, a 100% match cannot be guaranteed. Each doll may differ slightly from the picture. In rare cases, you may not like it. If this is the case, you can remove the original makeup with makeup remover and replace it with your preferred makeup style as needed.

Finger and toe nails: During transportation or after you receive the package, the nails may become loose. We only use a small amount of glue to ensure that the buyer can remove the nails if they choose. If the nails fall off, just reattach them with glue.

Heating and groaning: Please ensure you use the heating and groaning option when you receive the doll. If you disconnect during use, we will not cover it. However, if you are willing to bear the cost of delivery, you can send it to our warehouse where we can repair it for free.