MAINTENANCE & REPAIR 

QUALITY CONTROL 

We have established a strict quality control system. Before shipping, we conduct a comprehensive inspection to check the quality of each doll, and ensure that its packaging has good privacy protection and logistics. This ensures that your doll is unlikely to have any damage or defects.

 

DAMAGES & WARRANTY 

Within 1 year of delivery of your product to your respective address, if the product is broken or damaged, you can contact us and we will send repair tools for free with instructions, so that you can repair it by yourself. Alternatively, you can send your doll directly to our warehouse where we can provide a free repair service for small problems – you will only be required to pay the delivery fees.

If your doll is damaged in transit, you must notify us within 3 days of receiving the product. For more information see our returns policy and shipping policy

We welcome any feedback that can help us work with our manufacturers to avoid these problems from happening again in the future.

 

HERE ARE SOME GUIDELINES FOR CARING OUR DOLLS.

  1. How to move my doll when it is brand new?
    Please remember that a sex doll is not a real person and it requires to be treated carefully. In a new doll, the joints might be a little bit stiff so be careful while attempting to move the doll's limbs, after a few days the joints will loosen up. If you want to move arms and legs to position your doll in any posture, remember to move the limbs back to the original straight position when switching to a different position (e.g. bend arms up, move back to the original straight position and bend to the sides for another posture).
  2. How often should I clean my sex doll?
    ●Please clean your doll before its very first use to remove factory residue.
    ●Dolls should be cleaned monthly if they are not stored away from dust.
    ●We recommend cleaning dolls after every sexual use in the key areas.
  3. General maintenance (dependant on use).
    ●We recommend TPE dolls be oiled 3-4 times/year max. Do not over oil.
    ●Apply a very small amount of vaseline/petroleum jelly to high-stress areas e.g knees, inner groin, and openings when needed.
    ●Apply corn starch/flour to your doll before storing it for long periods.
    ●Do not use alcohol or silicone-based products eg found in lubricants, wipes, and perfumes.
  4. How do I clean my sex doll?
    ●Start by removing any excess lubricant or body fluid with a soft towel.
    ●Remove the wig and clean this separately.
    ●The insert can be washed in anti-bacterial warm soapy water in a sink and allowed to air dry thoroughly.
    ●For the full doll - lay your doll on towels on a bed and use a spray bottle mix of (preferably sulfate-free) soap and clean warm water, gently massage the doll's skin with
    your hands, or wipe down with a clean sponge.
    ●It is safest to lie your doll on top of towels and spray then wipe but if you are confident handling your doll's weight and enjoy water-play, see below.
    ●You can shower or bathe a doll if you take care of the "skeleton" eg try not to let the neck or head become too wet. This is to prevent damage to the "skeleton" and
    potential mold. You can cover the metal areas with a plastic bag if you find this easier or ensure feet (with metal bolts) are left out of the bath for example.
    ●Wet dolls are slippery- a plastic stool in a shower is safer than standing.
    ●Do not use abrasive soaps or any other general cleaning products.
    ●Do not use hard sponges or wire brushes as this will cause damage.
    ●It's easiest to lie your doll on towels on a bed to allow it to dry.
    ●Tip: Try spreading the legs and using a small fan to hasten to dry.
    ●Do not put the doll near an open fire or a radiator to dry.

How to move and store my sex doll?
●Avoid storing the doll in direct sunlight, this can cause damage and discoloration.
●Store the doll at room temperature, in a dry environment. Avoid bathrooms/ garages or other storage areas that can become damp or prone to mold.
●Do not leave the doll on artificial or dyed materials including leather sofas or in dark clothing for long periods. If the doll is accidentally dyed by dark clothes, please use the color removal cream to clean it.
●Keep the doll away from open flames.
●Avoid leaving the doll in difficult positions for extended periods of time, the skin can become stretched and damaged and even split if not returned to a natural position
after use. Natural is considered lying as though boxed.
●We recommend the following options; storing the doll lying flat in a sex doll storage box or the original packaging box, standing (with support eg a pillow behind their
backside against the wall) is also ok for some dolls that are not too busty or lying in your bed if you have a memory foam mattress.
●When handling or moving your doll, be sure to follow general rules for moving heavy objects: Keep your back straight, bend with the knees and hips.
●We find the dolls are easiest to move when held vertical. We recommend wrapping both arms around the doll's waist forming a "Bearhug' position.
●Do not lift the doll using any of the limbs or head, always hold the body.
●DO NOT throw over your shoulder as you could put pressure on the "spine".

WHAT IS NOT COVERED BY THE GUARANTEE? 

Skin tone differences: Under normal circumstances, the skin tone on the computer screen will look slightly different from the skin tone you receive.

Doll skin get dyed: We generally recommend not to dress dark clothes for dolls to avoid dyeing. Due to the nature of the product, we DO NOT accept this reason for return or refund if the dolls get dyed by dark clothes. If the doll get dyed, you can use a color removal oil/cream to clean it.

Loose eyelashes: The doll’s face comes with protective goggles (sponge) to protect her eyes during shipping. If eyelashes do fall off over time, they can be re-attached.

Makeup differences: We have worked hard to recreate the makeup as used by the photographer in the photo. However, a 100% match cannot be guaranteed. Each doll may differ slightly from the picture. In rare cases, you may not like it. If this is the case, you can remove the original makeup with makeup remover and replace it with your preferred makeup style as needed.

Finger and toe nails: During transportation or after you receive the package, the nails may become loose. We only use a small amount of glue to ensure that the buyer can remove the nails if they choose. If the nails fall off, just reattach them with glue.

Heating and groaning: Please ensure you use the heating and groaning option when you receive the doll. If you disconnect during use, we will not cover it. However, if you are willing to bear the cost of delivery, you can send it to our warehouse where we can repair it for free.