FAQ

HOW LONG WILL IT TAKE TO GET MY DOLL?

Shipping: Shipment will be scheduled within 24 hours after payment.
Tracking: The tracking number will be uploaded within 1-3 business days after payment.
For In-Stock orders: 2-5 business days delivery from California, US for 98% of orders. Next-day delivery is available.
Shipping from factory: 25-40 days delivery from our factory after buyer's confirmation.

CAN I PICK UP MY DOLL AT YOUR WAREHOUSE?

Yes, we support Pick-Up service if you don't want the package been delivered to your house, we also support that buyers pick up the package at FedEx (UPS) locations. you can leave us a note when you make order. However, to product both buyer and seller, you may need to accept the following Pick-Up terms.

WHAT IF I DON'T RECEIVE THE PACKAGE OR IF IT GETS STOLEN?

1. We strongly recommend that customers purchase insurance when placing orders. This ensures they can file claims in case of loss or theft, especially during peak shopping seasons like BFCM when order volumes surge dramatically.
2. Please contact the shipping carrier immediately when you haven't received the package. After filing a case with them, forward the details to us so we can proceed with the next steps of the claim process.

HOW CAN I BUY SUITABLE CLOTHES FOR MY DOLL?

Normally, you can find all the measurement information of the doll in the description page, you can buy suitable clothes for your adult love doll according to those information.
You can ask the service of the clothes store with the measurements of the doll. They will give you great suggestions of the clothes size.

WHAT COMES WITH THE DOLL

1. Sex Doll * 1
2. Sexual Lingerie * 1
3. Heating Bar * 1
4. Vaginal Cleaner*1
5. Gloves * 1
6. Comb * 1
7. Instruction manual * 1

HOW LONG SHOULD I HEAT MY DOLL?

1. TPE head heating: Recommended heating time is within 40 minutes.
2. Silicone head oral heating: Recommended heating time is around 15 minutes.
3. Body heating: Recommended heating time is within 40 minutes.
4. Heating rod: Recommended heating time is within 10-15 minutes (In Summer), 15-20 minutes (in Winter).

HOW DO I CLEAN MY REALISTIC LOVE DOLL?

1. Wipe the doll with water and neutral antibacterial soap, do not use chemicals or other cleaning agents for other purposes.

2. Apply baby powder or talcum powder to the doll after it is completely dry. This will also prevent the skin from cracking eventually.

For more details on cleaning, click here.

IS IT 100% DISCREET PACKAGING?

YES! The doll will be packed in a tight, sturdy, moisture-proof cardboard box with 100% privacy packaging and there will be no information indicating that it is a doll.

REMOVABLE VAGINA OR FIXED VAGINA?

A fixed vagina (also called built-in) is exactly what the name suggests—it’s permanently integrated into the doll’s body, much like a real woman’s anatomy. A removable vagina, on the other hand, is a separate sleeve or fleshlight-style insert that can be placed inside the doll and taken out after use. The insert stays in position thanks to the doll’s labia, holding it snugly during play.

Many customers lean toward the fixed vagina because it offers the most natural, seamless, and realistic experience. However, the removable vagina shines in terms of practicality—it’s quicker to clean, easier to replace, and allows for simple maintenance.

If authentic realism is your top priority, the fixed option is your best bet. But if you want hassle-free cleaning and the ability to swap or replace the insert, the removable vagina might be the perfect fit for you.

HOW TO EXTEND THE LIFESPAN OF MY SEX DOLL?

Generally, the lifespan of a sex doll ranges from 3 to 10 years, depending on the material, usage, and maintenance.
1. Silicone-based sex dolls have a longer lifespan than TPE-based dolls.
2. Avoid frequently moving the doll or positioning it in complex poses during use, as these actions can cause wear and tear.
3. Learning proper maintenance and care for your sex doll is crucial. We provide free doll repair tools, and you can access more professional guidance on doll maintenance and care to ensure your doll serves you for an extended period.

HOW TO STORE YOUR SEX DOLL PROPERLY?

1. Each doll comes with a blanket. When storing the doll, you can wrap it directly in the blanket or use our professional doll storage bag. Avoid storing the doll in dark-colored clothing or clothing made of materials that may damage the skin for extended periods, as this may cause staining and skin wear.
2. If the doll is not used for an extended period, avoid storing it in direct sunlight. Prolonged exposure to sunlight may cause the doll's skin and facial features to fade, resulting in uneven skin tone.
3. If you choose to store the doll in a box, opt for a professional doll storage box and avoid piling other items on top of the doll, as this may cause indentations that affect usability.
4. Our recommended storage method is to hang the doll in a wardrobe, with the head stored separately on a head stand.

Free & Discreet Delivery

7 Days return available. BestRealDoll offers free & discreet shipping worldwide. Express shipment by UPS/FedEx. Next-Day Delivery Available. Check our shipping policies.

Consumer Protection

We believe in complete customer satisfaction. Our products are high-quality with CE and FDA certificates, premium sex dolls that come with one-year free repair service/tools.

Top-notch support

We offer the best customer support. If you have a question or need any help, please contact: service@bestrealdoll.com or click the Contact Us link. We'll get back to you as soon as we get to work.

Secure payments

All payments are 100% secured by an SSL server. We do not store your payment information on our server. We accept PayPal, Credit Cards, After Pay, Klarna (Buy Now Pay Later), Apple Pay, Google Pay.

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